Refund policy

CANCELLATION
1. We procure products specifically to order, and as such all product purchases are final.
2. You acknowledge that you may not cancel your order once it has been placed.

REJECTION, DAMAGE OR LOSS IN TRANSIT
1. You are responsible for promptly checking your product order upon delivery and verifying that the product(s) is/are in satisfactory condition, in accordance with their description and the order is complete. You may only return purchased products in accordance with this clause.
2. Except as set out in these Conditions and subject to any rights you have under applicable law (that cannot be excluded or limited by us) you shall not be entitled to reject products that we have supplied, except for:
2.1. damage to or loss of products or any part or an order in transit (where the order is transported by us or our agents) where this is notified to us promptly on you becoming aware of the same. Any damage needs to be supported by photographic evidence;
2.2. defective or faulty products where you have notified us in writing as soon as possible upon such defect or fault becoming apparent.
2.3. Where we are notified of shortage in an order, failure to deliver, or any defect in or damage to a product, then we will at our option:
2.3.1. (in the case of shortage or non-delivery) make good any such shortage or non-delivery and/or
2.3.2. in the case of damage or any defect(s)/fault(s) in the product and in accordance with the applicable returns policy:
1. replace or repair the product upon you returning the product; or
2. refund the price paid in respect of any product(s) found to be damaged, defective or faulty.
2.4. Whilst we take measures to ensure that photographs on our website are accurate illustrations of the true colour of the products, there may be some variance for which we will not offer replacements, refunds or returns. All products are presented for sale on a ‘sold as seen’ basis.
2.5. Your rights to have a product replaced or repaired or to seek a refund under these Conditions may be lost or rendered void where you fail to notify us within a reasonable time of delivery or a defect/fault becoming apparent or where a product is damaged or rendered defective/faulty due to:
2.5.1. normal wear and tear;
2.5.2. user negligence;
2.5.3. products being mistreated or used other than for their intended purpose; or
2.5.4. failure to observe care instructions, notices or warnings provided with the products.
2.6. Products should be returned together with all original packaging, labels and other materials that were supplied with them.
2.7. When you arrange to return a product to us you must take reasonable care to ensure that it is not damaged in transit and that you use a reputable carrier. Whilst you are in possession of any product which you want to return, you are under a duty to take reasonable care of it.
2.8. If you arrange to return a product to us, you must take reasonable care of the products you wish to return and either:
2.8.1. Return them to us (or our nominated representative) as soon as possible; or
2.8.2. Make them available to be collected (if requested by us).
2.9. We reserve the right to claim full payment or exercise any legal remedies we have where products have been made unfit for resale or damaged whilst in your possession or where you refuse or fail to return the relevant products or make them available for collection upon request.