Privacy policy

Privacy Policy

The French Hunter — thefrenchhunter.com Last updated: 11 September 2026

This policy explains what personal data The French Hunter collects, why, how long we keep it and what your rights are. It applies to our website, our WhatsApp and telephone lines, our email correspondence, our social media accounts, our private appointments and our winter boutique in Courchevel.

1. Who we are

The data controller is TFH EURL, a French single-member limited company (entreprise unipersonnelle à responsabilité limitée), trading as The French Hunter.

  • Registered office: 200 rue de la Croix Nivert, 75015 Paris, France
  • SIREN 993 481 597 — RCS Paris — VAT FR08 993 481 597
  • Gérant: Julien Arnaud
  • Contact for anything in this policy: sales@thefrenchhunter.com, or WhatsApp +33 7 56 87 88 88

We are a specialist in unworn and pre-owned Hermès handbags. We are not affiliated with or authorised by Hermès.

2. What we collect

Information you give us

  • Identity and contact details: name, email address, telephone and WhatsApp number, postal address, country, and where relevant your company and role.
  • What you are looking for: models, sizes, colours, leathers, hardware, budget and timing, so that we can source and offer the right piece.
  • Purchase and sale history: pieces you have bought from us or offered to us, prices, invoices, delivery details and payment references. We never store full card numbers.
  • Correspondence: the content of your WhatsApp messages, emails and calls with us, kept as part of your client record.
  • Identity documents: when you sell a piece to us, French law requires us to record your identity and the reference of an official ID document in our register of second-hand goods (registre des objets mobiliers). We may also ask for identity verification for high-value transactions or deliveries.

Information we receive from the tools we use

  • Your WhatsApp display name and profile picture as WhatsApp shows them to us when you message us, and the WhatsApp groups run by us that you belong to.
  • Technical data when you visit our website: IP address, device and browser, pages viewed, referring site, via cookies and similar technologies (see section 8).
  • Information from publicly available sources or introductions, for example when a concierge, personal shopper or existing client puts us in touch.

3. Why we use it, and on what legal basis

Purpose Legal basis
Answering your enquiries, sourcing pieces, arranging viewings, concluding and delivering sales and purchases Performance of a contract or steps taken at your request before a contract
Invoicing, accounting, VAT (margin scheme) and the register of second-hand goods Legal obligation
Running our client relationship: keeping a record of who you are, what you like and what we have discussed, so that we do not ask you the same things twice Legitimate interest in managing our client relationships
Preventing fraud, counterfeiting and non-payment, including keeping a record of individuals and companies involved in attempted fraud against us or our clients Legitimate interest in protecting our business and our clients
Sending you news of new arrivals and offers by email, WhatsApp or SMS if you are an existing client or have asked us to Your consent, or for existing clients the legitimate interest in keeping you informed about similar pieces and services (you can object at any time)
Showing our advertising to you and to people with a similar profile on Meta platforms (Facebook, Instagram) and Google, by sharing a protected (hashed) version of your email address or telephone number with those platforms as an advertising audience Legitimate interest in promoting our services to people who already know us (you can object at any time, see section 7)
Measuring how our website and advertising perform Your consent for non-essential cookies; legitimate interest for aggregate statistics
Defending our rights in the event of a dispute Legitimate interest

We do not sell your personal data. We do not make decisions about you by purely automated means that have legal or similarly significant effects.

4. Who we share it with

We use carefully chosen service providers who act on our instructions:

  • Shopify (website hosting and store platform)
  • HubSpot (client relationship management, forms and email campaigns; EU data centre)
  • Google Workspace (email, documents and file storage)
  • Meta / WhatsApp, with 2Chat as our WhatsApp integration provider (messaging)
  • Make (automation between the tools above)
  • Pennylane (invoicing and accounting), and our chartered accountants
  • PandaDoc (electronic signature of sale and purchase agreements)
  • DHL and other carriers, and shipping platforms such as Shippo, ParcelHero and Easyship (insured delivery)
  • Meta and Google as advertising platforms (see section 3)
  • Our banks and payment providers, insurers, lawyers and, where required, public authorities

When a piece is sold through a partner marketplace or trade buyer, we share only what is needed to fulfil that sale.

5. Transfers outside the European Union

Some of these providers process data in the United States or elsewhere outside the EU. Where they do, we rely on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. If you are outside the EU, your delivery details are shared with carriers and customs authorities in your country as needed to deliver your piece.

6. How long we keep it

  • Client records and correspondence: for the duration of our relationship and three years after our last exchange, after which the record is deleted or anonymised.
  • Prospects who never became clients: three years from our last contact.
  • Invoices, contracts and accounting records: ten years, as French law requires.
  • The register of second-hand goods: for the period required by law.
  • Fraud-prevention records: for as long as necessary to protect against repeat attempts, reviewed regularly.
  • Marketing consents and objections: until you withdraw or object, plus the time needed to prove we respected your choice.

7. Your rights

You can at any time:

  • ask for a copy of the data we hold about you;
  • have it corrected or completed;
  • ask us to delete it, where we have no legal reason to keep it;
  • ask us to restrict how we use it;
  • receive it in a portable format;
  • object to marketing, including to your details being used as an advertising audience on Meta or Google — we will stop and remove you from those audiences;
  • withdraw any consent you have given.

Write to sales@thefrenchhunter.com or message us on WhatsApp. We answer within one month. You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

Every marketing email we send contains an unsubscribe link. To stop WhatsApp or SMS updates, reply STOP or simply tell us.

8. Cookies

Our website uses cookies that are strictly necessary for it to work, and, with your consent, cookies for statistics and advertising (such as the Meta pixel and Google advertising tags). You can accept or refuse non-essential cookies through the banner shown on your first visit and change your choice at any time through the cookie settings link in the footer or your browser settings.

9. Security

Access to client data is limited to the people who need it to serve you. Our tools use encryption in transit and at rest, two-factor authentication and access logging. Payments are handled by regulated providers; we do not store card numbers.

10. Minors

Our services are intended for adults. We do not knowingly collect data from anyone under 18.

11. Changes

We will publish any changes on this page with a new date. Where a change affects processing based on your consent, we will ask for it again.