Cancelling an Order

Every piece we hold is unique and moves quickly, so orders are processed fast. If you need to cancel, contact us as soon as you can and we will do what we reasonably can to help.

Before dispatch

If your order has not yet been dispatched, contact us immediately and we will cancel it and refund you in full. Orders are prepared and dispatched within 24 hours of cleared payment, so speed matters here.

After dispatch

Once a piece is in transit we cannot recall it, but you are not stuck. Refuse the delivery, or accept it and return the piece under the 14-day withdrawal right set out in our returns policy.

Sourcing commissions and deposits

Where we accept a commission to find a specific piece, a deposit secures the search and is applied against the final price.

• If you cancel before we have acquired the piece, your deposit is returned in full.
• If you cancel after we have acquired it, we have already bought the bag to your specification and committed our own capital. In that case the deposit is retained against our costs.
• If we cannot source the piece, your deposit is returned in full. We do not keep money for work we did not complete.

We will always confirm in writing at which stage a commission stands before taking any irreversible step, so you are never guessing about where you are.

Speak to us

Circumstances change, and we would rather have the conversation than lose a client over a transaction. Contact us.