Track Your Order

Every order ships tracked. Here is how to follow yours, and what to do if something looks wrong.

When tracking becomes available

Orders are dispatched within 24 hours of cleared payment, Monday to Friday. You will receive an email with your carrier and tracking number as soon as the piece leaves us. If you have not received it within two business days of ordering, check your spam folder first, then contact us.

Following your shipment

Track directly with the carrier using the number in your dispatch email. Carrier tracking is more current than any third-party tool, and shows customs status where relevant.

If tracking has not moved

Tracking can sit still for a day or two without anything being wrong, particularly over a weekend or while a shipment clears customs. If there has been no movement for three business days, contact us and we will open an enquiry with the carrier directly. You do not need to chase them yourself.

Signature on delivery

Every shipment requires a signature from an adult at the delivery address. Nothing is left with a neighbour, in a mailroom, or in a safe place. If you will not be there, contact us before dispatch and we will arrange a delivery date that works, or hold the piece until you are ready.

Customs

Shipments outside the European Union clear customs on arrival. The carrier will contact you if duty or local tax is payable. Exotic skin pieces travel with CITES documentation and can take longer to clear.

Something is not right

If a shipment appears delayed, misrouted or shows as delivered when it is not in your hands, contact us immediately. Every piece is insured for its full value and we handle the claim ourselves. Get in touch.