Frequently Asked Questions

The questions we are asked most. If yours is not here, ask us directly and we will answer honestly.

Buying

Are your bags authentic?

Yes, and every piece is inspected in person before it is offered. Our authenticity guarantee sets out exactly what we check and the refund that backs it.

Are the bags new or pre-owned?

Both. We specialise in brand new, unworn pieces, and we also carry excellent pre-owned and vintage examples. Every listing states the condition plainly.

Why are prices above Hermès retail?

Because you can buy the bag today. Hermès does not sell Birkins and Kellys on demand, and boutique access typically requires a long relationship and considerable spending on other categories, with no guarantee at the end of it. What you are paying for is immediate access to a specific piece, authenticated and in your hands within days.

Can I see a bag before buying?

Yes. We arrange private appointments across the Côte d'Azur and in Courchevel during the season, and video viewings anywhere in the world.

What if you do not have what I want?

Tell us the specification and we will source it. Most requests are answered within 24 hours with what we can find, at what price, and how long it will take. There is no charge for asking.

Do you ship internationally?

Worldwide, fully insured and requiring a signature. See delivery and shipping for timings by region.

Will I pay import duty?

Outside the EU, possibly. Duty and local taxes are set by the destination country and are the recipient's responsibility. We declare every shipment accurately and at full value.

Can you ship an exotic skin bag to me?

Usually, but not always. Crocodile, alligator, lizard and ostrich need CITES permits, and some countries restrict certain species entirely. Ask before committing and we will confirm what is possible for your destination.

Can I return a bag?

EU customers have 14 days to withdraw. Full conditions are on our returns page.

Selling

Will you buy my bag?

Very likely. Send photographs and we will value it within 24 hours, with both an outright purchase figure and a consignment option. See sell or consign.

Do I have to have bought it from you?

No. Most pieces we buy were acquired elsewhere or inherited.

Will anyone know I sold it?

No. We never disclose who a piece came from.

About us

Are you affiliated with Hermès?

No. We are an independent specialist reseller. We have no affiliation with Hermès and cannot access boutique stock or waiting lists.

Where are you based?

Our registered office is in Paris. We work across Nice, Monaco, Cannes, Antibes and Saint-Tropez, and in Courchevel during the winter season.

How do I pay for a piece of this value?

See payment and security.